Privacy Policy — 1eers

1. Introduction

This Privacy Policy ("Policy") describes how 1eers, operating through the website located at https://1eers.cam (the "Platform"), collects, processes, stores and protects personal data provided by or collected about users ("you", "your") who access or register on the Platform.

1eers is an English-language online betting and live casino platform serving Pakistani users and other regions where access is lawful. By accessing the Platform, creating an account, making a deposit or accepting any promotional offer, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

This Policy should be read alongside the Terms & Conditions and any product-specific terms applicable to features you use. In the event of a conflict between this Policy and the Terms & Conditions regarding data handling, this Policy shall prevail with respect to personal data processing.

2. Definitions

3. Personal Data We Collect

We collect only the personal data that is necessary for the purposes described in this Policy. The categories of personal data we may collect include:

4. How Personal Data Is Collected

We collect personal data through the following means:

• Direct submission: Data you voluntarily provide during account registration, KYC verification, deposit/withdrawal requests, support interactions and promotional opt-ins.
• Automated collection: Technical and usage data collected automatically when you access the Platform, including cookies, server logs and analytics tools.
• Third-party sources: Identity verification services, fraud-detection providers and, where applicable, payment processors may provide supplementary data to validate the information you have submitted.

We do not collect special categories of personal data (such as racial or ethnic origin, political opinions, health data, biometric data for identification purposes, or religious beliefs) unless strictly required by a specific KYC or AML obligation, and only with your explicit consent or as required by law.

5. Data Processing

Your personal data is processed for the following purposes:

1. Account management: Creating, maintaining and administering your registered account on the Platform.
2. Identity and age verification (KYC): Confirming your identity and confirming that you meet the minimum age requirement of 18 years (or higher as required by the applicable operator or licence jurisdiction) before granting access to real-money features.
3. Payment processing: Facilitating deposits and withdrawal requests, verifying that payment methods are registered in your name, and maintaining transaction records for regulatory purposes.
4. Anti-Money Laundering (AML) and fraud prevention: Monitoring account activity for patterns indicative of money laundering, fraud, bonus abuse or other prohibited conduct, and fulfilling obligations to report suspicious activity where legally required.
5. Responsible gambling: Monitoring usage patterns to identify indicators of problem gambling and administering responsible gambling tools including deposit limits, loss limits, time limits and self-exclusion.
6. Customer support: Responding to account queries, complaints and support requests in English and Urdu.
7. Legal compliance: Fulfilling obligations under applicable laws and regulations in the operator's jurisdiction.
8. Platform improvement: Analysing aggregated usage data to improve the Platform's functionality, security, content and user experience.
9. Marketing communications: Sending promotional offers and updates where you have given explicit consent to receive such communications. You may withdraw consent at any time.

6. Lawful Basis for Processing

We rely on the following lawful bases when processing your personal data:

7. Data Sharing and Disclosure

We do not sell, rent or trade your personal data to third-party marketers. Your data may be shared with the following categories of recipients only as necessary and subject to appropriate contractual safeguards:

• Identity verification providers: Third-party KYC and AML service providers who process identity documents and liveness checks strictly on our behalf.
• Payment processors: Entities involved in processing deposit and withdrawal transactions. Payment provider references on the Platform (including Easypaisa, JazzCash and Raast as context references for Pakistani users) do not imply that these providers access your personal data unless they are directly involved in processing your transaction.
• IT and infrastructure providers: Hosting, cloud storage and cybersecurity providers who process data as data processors under contractual data processing agreements.
• Regulatory and law enforcement authorities: Where we are legally required to disclose data — for example, in response to a court order, AML reporting obligation or other mandatory legal disclosure.
• Fraud prevention networks: Industry-standard fraud-prevention services used to detect and prevent fraudulent account activity.

Any third party receiving personal data from 1eers is contractually required to process it solely for the purposes specified, to maintain appropriate security measures and to refrain from using it for any other purpose.

8. International Data Transfers

As an online platform, 1eers may process and store personal data on servers located outside Pakistan. Where personal data is transferred to countries that may not offer the same level of data protection as your home jurisdiction, we implement appropriate safeguards — such as contractual data protection clauses — to ensure your data receives adequate protection in accordance with applicable standards.

By using the Platform, you acknowledge that your personal data may be transferred to and processed in jurisdictions outside Pakistan. If you have questions about specific transfer mechanisms, contact us at the address in Section 15.

9. Cookies and Tracking Technologies

9.1 Essential Cookies

Essential cookies are required for the Platform to function correctly. They manage session authentication, security tokens and user preferences necessary for navigation. These cookies cannot be disabled without impairing your ability to use the Platform.

9.2 Analytics Cookies

With your consent, we use analytics cookies to collect aggregated data about how users interact with the Platform — pages visited, time on page, navigation paths and error events. This data is used to improve Platform performance and user experience. Analytics cookies do not identify you personally in isolation.

9.3 Managing Cookies

You may manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the Platform. Clearing cookies will end your current session and may require you to log in again.

10. Data Retention

Personal data is retained only for as long as necessary to fulfil the purposes described in this Policy, or as required by applicable legal, regulatory, tax or audit obligations. The following general retention guidelines apply:

• Account data: Retained for the duration of your account and for a period following account closure as required by AML, tax and regulatory obligations in the operator's jurisdiction.
• KYC documents: Retained for the period required by applicable AML regulations, typically five years from the date of the relevant transaction or account closure, whichever is later.
• Transaction records: Retained in accordance with applicable financial record-keeping requirements.
• Support communications: Retained for a reasonable period to support complaint resolution and quality monitoring.
• Marketing preferences: Retained until you withdraw consent or until the account is closed, whichever comes first.

When personal data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with you.

11. User Rights

Subject to applicable law and certain limitations arising from our legal obligations, you have the following rights regarding your personal data:

12. Security Measures

1eers implements technical and organisational security measures appropriate to the nature of the personal data processed and the risks involved. These measures include:

• SSL/TLS encryption for all data in transit between your browser and the Platform.
• Encrypted storage for sensitive data including passwords and KYC documents at rest.
• Access controls restricting internal access to personal data to authorised personnel on a need-to-know basis.
• Two-factor authentication (2FA) available for user accounts to reduce the risk of unauthorised access.
• Regular security assessments and monitoring of Platform infrastructure for vulnerabilities.
• Incident response procedures to detect, contain and remediate data security incidents in a timely manner.

No security system is impenetrable. While we take reasonable precautions to protect your data, we cannot guarantee that unauthorised third parties will never be able to circumvent our measures. You are responsible for keeping your own login credentials secure and for notifying us immediately if you suspect unauthorised access to your account.

13. Minors and Age Restrictions

The Platform is strictly intended for adults aged 18 or above — or the higher minimum age required by the applicable operator or licence jurisdiction. We do not knowingly collect personal data from individuals under the applicable minimum age.

Mandatory KYC age verification is performed before granting access to real-money betting and casino features. If we discover that an account has been registered by a person who is below the minimum age, that account will be immediately suspended, any deposits will be returned (where lawfully possible), and all personal data associated with the account will be deleted within the timeframe required by applicable law.

If you believe that a minor has registered an account on this Platform, please contact us immediately at the address in Section 15.

14. Amendments to This Policy

We reserve the right to update or amend this Privacy Policy at any time. When a material change is made, we will post the updated Policy on this page with a revised "last updated" date. Where the change is significant, we will endeavour to provide notice via the Platform or by email to your registered address.

Your continued use of the Platform after any amendment is published constitutes your acceptance of the revised Policy. We encourage you to review this page periodically. If you do not agree to an amendment, you should cease using the Platform and may request account closure through the support channel.

15. Contact Us

For any questions, concerns or requests relating to this Privacy Policy or the processing of your personal data, please contact the 1eers data team through the official support channel available on the Platform, or at the following email address (plain text only — this is not a clickable link):

Please include "Privacy Request" in your subject line and provide enough detail for us to identify your account and understand your request. We may need to verify your identity before processing certain requests. Support is available in English and Urdu.