Frequently Asked Questions — 1eers

The minimum age to register and access any real-money feature on 1eers is 18 years — or the higher minimum required by the operator or applicable licence jurisdiction. Age is verified through the mandatory KYC process before any deposit or bet is permitted. Accounts found to belong to underage users are immediately closed, and deposits are returned where lawfully possible.

You will need a valid, unexpired Computerised National Identity Card (CNIC) — a clear photograph of both the front and back — or a Pakistani passport. In some cases, proof of address (a recent bank statement or utility bill not older than three months) may also be required. All documents must be submitted through the Platform's official HTTPS-secured verification portal. Never send identity documents via unsecured email or chat.

No. Each individual may hold only one registered account on 1eers. Duplicate accounts are strictly prohibited under the Terms & Conditions. If a second account is detected, both accounts may be suspended, bonus funds may be forfeited, and the case may be reviewed for potential bonus abuse. If you have accidentally created a second account, contact support immediately to resolve the situation.

Basic contact details can be updated through your account settings page. For security-sensitive changes — particularly email address updates — the Platform may require additional identity verification before the change takes effect. This is to protect your account from unauthorised modifications. If you are having difficulty updating your details, contact the support team in English or Urdu for assistance.

1eers is an online platform accessible from any location with an internet connection, including major Pakistani cities such as Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar. However, online gambling is subject to legal restrictions in Pakistan under the Prevention of Gambling Act, 1977. Users are solely responsible for determining whether accessing the Platform is lawful in their specific circumstances. 1eers does not provide legal advice.

The payment methods available to you are displayed in the Cashier section of your 1eers account at the time of deposit. Pakistani users may find familiar payment references such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah among the options visible in the Cashier. These names are referenced as context only — they do not imply that any of these providers endorses or supports gambling activity on this platform. Always confirm current availability directly in the Cashier.

Yes. For Pakistani users, account balances and transaction records on 1eers are displayed in PKR (Pakistani Rupee) for convenience. Depending on the payment method used, the actual transaction may involve currency conversion at the point of processing. Any applicable conversion fees will be reflected in the Cashier before you confirm a transaction. Minimum deposit amounts are also displayed in PKR where applicable.

Withdrawal processing times vary depending on the selected payment method and the operator's internal verification process. Withdrawals are typically reviewed before being dispatched. KYC verification must be complete and all applicable wagering requirements must be met before a withdrawal can be processed. No specific processing timeframe is guaranteed. If your withdrawal has been pending for an unusually long time, contact support with your transaction reference number.

No. Third-party deposits are not permitted on 1eers. All deposits must originate from a payment account registered in your own name. This is a standard AML (Anti-Money Laundering) requirement. If a third-party deposit is detected, the funds may be returned and the account may be subject to review. Similarly, withdrawal requests must be made to a payment method registered in the same name as the 1eers account.

Yes. Minimum and maximum deposit and withdrawal limits apply and vary by payment method. These limits are displayed in the Cashier section when you select a payment method. In addition, you may set personal deposit limits through the Responsible Gambling section of your account — daily, weekly or monthly caps in PKR that you choose for yourself. Personal limits cannot exceed the platform's overall method limits.

1eers offers sports betting markets across a wide range of disciplines popular with Pakistani users, including Pakistan cricket, PSL T20 fixtures, ICC tournaments (World Cup, Champions Trophy and bilateral series), international football, UFC and combat sports, and other major sporting events. The available markets and odds are displayed in the sports section of the Platform at the time of betting. Market availability may vary by event and fixture timing.

1eers displays betting odds in decimal format by default, which is the most widely used format internationally and generally straightforward to calculate. Decimal odds show the total return per unit stake, including your original stake. For example, odds of 2.50 on a PKR 1,000 bet return PKR 2,500 total (PKR 1,500 profit). You may be able to switch the odds display format in your account preferences. Check the platform settings for the formats available to you.

The 1eers live casino library includes live dealer versions of classic table games such as blackjack, roulette, baccarat and casino hold'em, as well as live game show titles. All live casino games are streamed in real time from professional studio environments. Players interact with real dealers through an on-screen interface. A stable internet connection is recommended for the best live casino experience. The full game library is visible once you log in to your account.

Yes. 1eers features a broad slots and instant-games library from multiple game providers. Slot games operate using a Random Number Generator (RNG), which ensures every spin produces a statistically independent, random outcome. Each game displays its RTP (Return to Player) percentage and volatility level, which you can review before playing. There are no guaranteed outcomes in slot games — each spin is independent of the one before it, regardless of previous wins or losses.

In the event that a cricket match — including PSL T20 or ICC tournament fixtures — is abandoned, rained out or declared void by the relevant governing body, 1eers will settle affected bets in accordance with the applicable sport-specific betting rules displayed on the Platform. In most cases, void or abandoned matches result in stakes being returned to your account. Always check the individual market rules for the specific event before placing a bet.

The 1eers website is designed to be fully responsive and works across smartphones, tablets and desktop browsers. Whether you are following PSL T20 odds from Lahore or watching live casino games from Karachi, the Platform adapts to your screen size automatically. For the best mobile experience, use an up-to-date browser such as Chrome or Safari and ensure your internet connection is stable, particularly for live streaming features.

Welcome bonus offers for new registrations are displayed on the 1eers homepage and in the Promotions section of the Platform. Specific bonus amounts, qualifying deposit requirements and wagering conditions vary and are subject to change. All welcome bonuses are subject to their individual terms, including minimum odds requirements, eligible game types and time limits. Always read the full terms of a specific offer before opting in, as conditions differ between promotions.

A wagering requirement (also called a rollover) is the total amount you must wager before bonus funds or associated winnings become eligible for withdrawal. It is expressed as a multiplier of the bonus amount. For example, a PKR 2,000 bonus with a 25x wagering requirement means you must place a total of PKR 50,000 in qualifying bets before any winnings from that bonus can be withdrawn. Wagering contributions vary by game type — always check the specific bonus terms.

Yes. All bonus offers on 1eers have an expiry period within which the wagering requirement must be completed. The validity window is specified in each promotion's individual terms. If the expiry date passes before the wagering requirement is fulfilled, the remaining bonus funds and any associated winnings are removed from the account. Expiry timers typically begin from the moment the bonus is credited to your account, not from the date of registration.

Withdrawing funds while an active bonus is attached to your account may result in the forfeiture of the bonus and any winnings generated from it, unless those winnings have already met the full wagering requirement. Some platforms allow partial withdrawals of real-money funds separate from bonus funds — but this depends on the specific bonus terms. Check the active bonus details in your account before requesting a withdrawal to understand how it will be affected.

Bonuses may be forfeited for several reasons: the validity period expired before wagering requirements were completed; a bet was placed above the maximum bet limit permitted while the bonus was active; a withdrawal was requested before the bonus was fully wagered; or the account was found to be in violation of the bonus abuse policy. If you believe a bonus was incorrectly removed, contact the 1eers support team with your account details and the relevant bonus reference.

1eers uses SSL/TLS encryption for all data transmitted between your browser and the Platform. Account passwords are stored using secure hashing, and sensitive documents such as CNIC scans are encrypted at rest. Access to your account data within the organisation is restricted to authorised personnel on a need-to-know basis. Two-factor authentication (2FA) is available for additional account security. For full details, refer to the Privacy Policy.

If you suspect unauthorised access to your 1eers account, contact the support team immediately — do not wait. Request that your account be temporarily locked while the situation is investigated. Change your password as soon as possible if you still have access. Never share your login credentials with anyone. 1eers will never ask for your password via email or chat. If your registered email address has also been compromised, flag this in your support request so the team can assist with account recovery.

Navigate to the Responsible Gambling section of your account settings and select "Deposit Limits." You can set a daily, weekly or monthly maximum deposit amount in PKR. Once set, the limit takes effect immediately. If you later want to reduce the limit, it takes effect straight away. Increasing a deposit limit requires a mandatory cooling-off period — typically 24 to 72 hours — to prevent impulsive changes made in the heat of a gaming session.

Self-exclusion is a formal commitment to restrict access to your 1eers account for a defined period — typically six months, one year, three years or indefinitely. Once active, self-exclusion cannot be reversed within the selected period. It is available through the Responsible Gambling section of your account settings, or you can request it directly through the support team. If gambling is causing harm to you or someone you know, please use this tool without delay. More information is on our Responsible Gambling page.

Online gambling is subject to restrictions in Pakistan under the Prevention of Gambling Act, 1977 and related legislation. 1eers does not hold a Pakistani gambling licence — none is issued domestically for online gambling operations. 1eers does not claim Pakistani government authorisation or endorsement. Users in Pakistan are solely responsible for determining whether accessing the Platform is lawful in their specific circumstances. This FAQ entry is not legal advice; consult an independent legal adviser if you are uncertain about your obligations.

If you feel that gambling is affecting your wellbeing, several options are available. Through your 1eers account, you can activate deposit limits, loss limits, session time limits, a cooling-off period or full self-exclusion. For independent support, internationally recognised organisations such as GamCare (www.gamcare.org.uk) and Gamblers Anonymous (www.gamblersanonymous.org) offer confidential help in English. The 1eers support team can also assist in both English and Urdu. Visit our dedicated Responsible Gambling page for more detail.